Support centre

Get help with your Profitroomshop modules for the Profitroom booking engine. Self-service resources below, or reach out to our team directly.

Guides and documentation

Step-by-step guides for Profitroom API setup, module configuration and advanced use cases.

FAQ

Answers to the most frequent questions about accounts, billing and technical setup.

Academy

Structured onboarding path — from first sign-in to fully configured modules.

Changelog

Latest module updates and Profitroom API compatibility patches.

Email support

support@profitroomshop.org — Mon–Fri 09:00–17:00 CET — response within 4 hours.

Phone support

+382 20 852 964 — Mon–Fri 10:00–16:00 CET — for billing and urgent incidents.

Response times: Email — within 4 working hours. Module activation issues — within 2 hours. Billing enquiries — same working day. API connectivity outage — within 1 hour (monitor alerts must be enabled).